U.S. Embassy In Ghana Announces Changes In Its Visa Services Operations.

A modification has been made to the manner in which the US Embassy in Ghana provides visa services.

Effective August 26, 2024, the Embassy will transition to a new visa services provider which will be made known on the US Embassy website.

Consequently, access to the current visa service provider’s website and services will cease on August 16, 2024.

During the transition period, from August 16 to August 26, applicants will not be able to make new visa appointments, cancel or reschedule existing appointments, or access customer service.

However, all current non immigrant visa interview appointments remain valid.

Key Information for Visa Applicants:

– Interviews Scheduled on or Before August 16: Applicants can continue to access their accounts at ustraveldocs.com to review appointment details and contact customer service as necessary. No further action is required.

– Interviews Scheduled Between August 16 and August 26: Applicants must print their appointment confirmation letters before August 16. They will not be able to cancel or reschedule appointments or access customer service during this period. It is strongly encouraged to attend the scheduled interviews. If an applicant fails to appear, instructions for rescheduling will be available after August 26.

– Interviews Scheduled for August 26 or Later: Applicants must also print their appointment confirmation letters before August 16. Beginning August 26, they will need to create new user accounts on the new visa services website to manage their appointments and contact customer service.
Action Required for Different Applicant Groups:

– Applicants Who Have Paid the Visa Fee but Not Scheduled an Interview: It is advised to schedule visa appointments as soon as possible and follow the instructions based on the interview date.

– Applicants Planning to Travel in August or September Who Have Not Paid the Visa Fee: It is recommended to pay the visa fee and schedule appointments immediately, noting that slots are limited. If unable to schedule before travel, consider waiting until after August 26 to begin the visa process.

– Applicants Planning to Travel After September Who Have Not Paid the MRV Fee: It is suggested to wait until after August 26 to start the visa process.
Important Dates:

– August 16: Last day to access ustraveldocs.com for fee payments, scheduling appointments, and contacting customer service.

– August 21: Last day to drop off documents at Premium Delivery locations.

– August 23: Last day to drop off documents at locations in Ghana for delivery to the Embassy.

– August 26: Launch of the new visa appointment website. Fee payments, appointment scheduling, and customer service will be available, along with new document drop-off and pickup locations.

The U.S. Embassy emphasizes the importance of understanding the specific visa requirements and ensuring all necessary steps are completed promptly to avoid any disruptions during this transition period.

Below is the full statement released by U.S. Embassy

 
Important Update: The U.S. Embassy in Accra is moving to a new visa services provider on August 26, 2024. Access to the old visa service provider’s website and services will cease on August 16, 2024. You will not be able to make a new visa appointment, cancel or reschedule an existing appointment, or access customer service, between August 16 and August 26, 2024.

All current nonimmigrant visa interview appointments remain valid.

If your interview is scheduled on or before August 16: No further action is required. You may continue to access your account at ustraveldocs.com to review your appointment details and contact customer service as necessary.

If your interview is scheduled between August 16 and August 26: No further action is required, but you will no longer have access to your ustraveldocs.com account after August 16. This means you will not be able to cancel or reschedule your appointment from August 16 to August 26 and will have no access to customer service. You should print your appointment confirmation letter before August 16, and we strongly encourage you to attend your visa interview. If you fail to appear for your scheduled interview, please check here after August 26 for instructions on rescheduling your appointment.

If your interview is scheduled for August 26 or later: No further action is required, but you will no longer have access to your ustraveldocs.com account after August 16. This means you will not be able to cancel or reschedule your appointment from August 16 to August 26 and will have no access to customer service. Beginning August 26, check this website for a link to the new visa services website and updated information on creating a new user account. You will need to create this new account to review your account information, make changes, submit requests, or to contact customer service. Print your appointment confirmation letter before August 16 in case you experience technical issues in creating your new account. Applicants must resubmit requests for expedited appointments if they have not received a response by August 16.

If you have paid the visa application fee but have not scheduled an interview: We strongly encourage you to schedule a visa appointment as soon as possible, and read the information provided above based on your interview date.

If you have not paid the visa application fee and are planning to travel to the United States in August or September: We strongly encourage you to pay the visa application fee and schedule your visa appointment as soon as possible, and read the information provided above based on your interview date. Please note that visa appointment slots in August and September are very limited, and you may not be able to schedule your appointment before your travel date. If so, you may wish to wait until after August 26 to begin the nonimmigrant visa process.

If you have not paid the MRV fee and are planning to travel to the United States after August or September: We recommend that you wait until after August 26 to begin the nonimmigrant visa process.

IMPORTANT DATES:

August 16 – Last day to access your account on ustraveldocs.com to pay the visa application fee, schedule appointments, and contact customer service.

August 21 – Last day to drop off your documents at Premium Delivery locations.

August 23 – Last day to drop off your documents at locations in Ghana for delivery to the Embassy.

August 26 – New visa appointment website goes live. Fee payments, appointment scheduling, and customer service are available. New document drop-off and pickup locations are available.

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